Returns/refunds and delivery

Orders and shipping

What is Veloprints’ return policy?

We offer a 14-day return window from the day of receiving your item(s). Any shipping costs are to the expense of the buyer. Returned items must be unused and free of damage. 

What if I want to cancel my order?

In the event that you wish to cancel your order you can email us using the contact form at the bottom of the homepage or email us at misteryellowprojects@gmail.com. However, any cancellations can never be guaranteed as we try to fulfil orders as quickly as possible.  

Payments and refunds

What type of payment methods do you offer?

We offer a wide ranging methods of payments. These include: credit card, iDEAL, PayPal, SOFORT banking, Bancontact, EPS, Giropay, Przelewy24, Belfius Direct Net and bank transfer. Please note that a bank transfer requires additional waiting time. 

I returned my item, when will I receive my refund?

We try to refund returned items as soon as possible. However, it might take up to two weeks for your return to be processed and funds to be refunded. If you have any questions regarding your refund, please feel free to email us using the contact form at the bottom of the homepage or email us at misteryellowprojects@gmail.com.